STIR Privacy Policy
STIR. ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and handle information when you visit or interact with club-stir.com.
Information We Collect
We may collect personal information when you:
- Submit an enquiry or contact form
- Sign up to receive communications from us
- Request a quote or engage our services
- Interact with our website through cookies or analytics
This information may include your name, email address, phone number, and basic website usage data such as IP address or browser type.
Payments
Payments for STIR services are issued via invoice. STIR does not collect or store your banking credentials. Any payment details you provide for invoicing purposes are used solely to issue and reconcile invoices and meet our accounting obligations.
Email Communications
If you provide your email address — whether through a contact form, enquiry, or sign-up — we may use it to:
- Respond to your enquiry or request
- Send service-related updates and booking confirmations
- Share news, updates, and marketing communications from STIR
You can opt out of marketing emails at any time by clicking "unsubscribe" in any email we send, or by contacting us directly at hotline@club-stir.com. Opting out of marketing emails will not affect transactional or service-related communications.
How We Use Your Information
We use your information to:
- Respond to enquiries and communicate with you
- Issue invoices and manage bookings
- Deliver our services
- Send you relevant updates and marketing communications (where you have provided consent or we have a legitimate interest)
- Improve our website and user experience
- Meet our legal, accounting, and regulatory obligations
We do not sell or rent your personal information.
Legal Basis for Processing
We collect and process your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We handle your data based on your consent, the performance of a contract with you, our legitimate business interests, or compliance with legal obligations.
Cookies & Analytics
Our website may use cookies or similar technologies to understand how visitors use the site and improve performance. Analytics tools may collect anonymised data such as pages visited, time on site, and device type. You can disable cookies in your browser settings, though this may affect some website functionality.
Third-Party Services
We use trusted third-party providers to operate our website and services. These may include:
- Email marketing platforms — for sending newsletters and email flows
- Analytics tools — for website performance tracking
- Calendly — for booking and scheduling
Each provider processes data in accordance with their own privacy policies. We take reasonable steps to ensure these providers meet appropriate data protection standards.
Data Storage & Security
Your personal information may be stored and processed in Australia or overseas, depending on the platforms we use. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While no system can guarantee absolute security, we follow best-practice measures and use reputable, secure platforms.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When your data is no longer needed, we take reasonable steps to destroy or de-identify it.
Your Rights
Under the Australian Privacy Act and applicable laws, you have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Request that we delete your personal information (subject to legal obligations)
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
STIR.
Email: hotline@club-stir.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. This policy was last updated March 2026.